Privacy Policy for Ristar Bookings

Last Updated: 19 March 2026

1. Introduction

Welcome to Ristar Bookings (“we”, “our”, “us”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our ticket booking platform, including our website, mobile applications, and related services.

By using Ristar Bookings, you agree to the practices described in this policy.

2. Scope of This Policy

This Privacy Policy applies to:

Users booking tickets for events, travel, or services
Event organizers, venues, and partners using our platform
Visitors browsing our platform
Any interactions via customer support, email, or messaging services

3. Information We Collect

3.1 Information You Provide

We collect personal information that you voluntarily provide, including:

Full name
Email address
Phone number
Billing and payment details
Identification details (where required for events)
Account login credentials
Event preferences and booking history

3.2 Automatically Collected Information

When you use our platform, we automatically collect:

IP address
Device type and operating system
Browser type
Usage data (pages visited, clicks, session duration)
Location data (approximate, based on IP or device settings)

3.3 Payment Information

Payments are processed through secure third-party providers (e.g., PayFast, Stripe, PayPal).

We do not store full card details. We may store:

Transaction ID
Payment method
Partial card details (e.g., last 4 digits)

3.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve user experience
Analyze platform usage
Remember preferences
Provide personalized content

You can control cookies through your browser settings.

4. How We Use Your Information

We use your information to:

Process bookings and payments
Send booking confirmations and tickets
Provide customer support
Manage user accounts
Improve platform performance and features
Prevent fraud and ensure security
Send updates, promotions, and notifications (with consent)

5. Sharing of Information

We may share your information with:

5.1 Event Organizers & Vendors

To facilitate ticket validation and event access
Provide attendee lists

5.2 Payment Processors

To securely process transactions

5.3 Service Providers

Hosting providers
Analytics tools
Email/SMS communication services

5.4 Legal Authorities

When required by law or to protect our rights

We do not sell your personal information.

6. Data Retention

We retain your information:

As long as your account is active
As needed for legal, tax, or regulatory compliance
To resolve disputes and enforce agreements

You may request deletion at any time (see Section 10).

7. Data Security

We implement industry-standard security measures, including:

SSL encryption
Secure servers and firewalls
Access control and authentication
Regular monitoring and audits

However, no system is 100% secure.

8. Your Rights (POPIA & GDPR Compliance)

Depending on your jurisdiction, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Object to processing
Withdraw consent
Request data portability

To exercise your rights, contact us at: privacy@ristarbookings.com

9. Marketing Communications

We may send you:

Booking confirmations
Event reminders
Promotions and offers

You can opt out anytime via:

Unsubscribe link
Account settings

10. Account Deletion

You may request account deletion by:

Contacting support
Using account settings (if available)

Upon deletion:

Your personal data will be removed or anonymized
Some data may be retained for legal compliance

11. Children’s Privacy

Ristar Bookings is not intended for individuals under the age of 13 (or applicable local age).

We do not knowingly collect data from children.

12. Third-Party Links

Our platform may contain links to third-party websites.

We are not responsible for their privacy practices.

13. International Data Transfers

Your data may be processed in countries outside your own.

We ensure appropriate safeguards are in place.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted with a new “Last Updated” date.

15. Contact Us

If you have questions or concerns, contact us:

Ristar Bookings
Email: privacy@ristarbookings.com
Website: www.ristarbookings.com

16. Legal Compliance (South Africa – POPIA)

Ristar Bookings complies with the Protection of Personal Information Act (POPIA).

We ensure:

Lawful processing of personal information
Minimal data collection
Secure storage and handling
Transparency in how data is used

17. Fraud Prevention & Security Monitoring

We may use automated systems to:

Detect suspicious activity
Prevent fraudulent transactions
Protect users and organizers

This may include:

Behavioral analysis
IP tracking
Transaction monitoring

18. Event-Specific Data Usage

For certain events, we may collect additional data such as:

Age verification
ID/passport details
Special requirements (e.g., accessibility needs)

This data is only used for event compliance and access control.

19. Ticketing & QR Code Data

Tickets may include:

QR codes or barcodes
Unique identifiers linked to your account

These are used to:

Validate entry
Prevent duplication or fraud
Track attendance (for organizers only)

20. Analytics & Performance Tracking

We use analytics tools (e.g., Firebase, Google Analytics) to:

Understand user behavior
Improve booking flow
Optimize performance

Data collected is anonymized where possible.