Terms and Conditions for Ristar Bookings

Last Updated: 19 March 2026

1. Introduction

Welcome to Ristar Bookings (“Platform”, “we”, “our”, “us”).

These Terms and Conditions (“Terms”) govern your access to and use of our ticket booking platform, including our website, mobile applications, and services.

By using Ristar Bookings, you agree to be bound by these Terms.

2. Definitions

“User”: Any individual using the platform
“Customer”: A user purchasing tickets
“Organizer”: A person or entity creating or managing events
“Event”: Any experience, show, or service listed on the platform
“Ticket”: A digital or physical proof of purchase for an event
“Platform”: Ristar Bookings website, app, and services

3. Eligibility

You must:

Be at least 18 years old (or have parental consent)
Provide accurate and complete information
Comply with all applicable laws

We reserve the right to suspend accounts that violate these Terms.

4. Account Registration

To use certain features, you must create an account.

You agree to:

Keep login credentials secure
Notify us of unauthorized access
Provide accurate information

We are not liable for losses due to unauthorized account use.

5. Ticket Purchases

5.1 Booking Process

Tickets are confirmed only after successful payment
You will receive a confirmation via email or app

5.2 Pricing

Prices are set by organizers
Fees (service, processing, etc.) may apply
Prices may change without notice before purchase

5.3 Availability

Tickets are subject to availability
We do not guarantee ticket availability

6. Payments

Payments are processed via secure third-party providers.

You agree that:

You are authorized to use the payment method
All payment details are accurate

We are not responsible for:

Payment gateway failures
Bank-related issues

7. Refunds and Cancellations

7.1 General Policy

Refunds are determined by the event organizer
Some tickets may be non-refundable

7.2 Event Cancellation

If an event is canceled:

You may receive a refund or credit (depending on organizer policy)

7.3 Event Changes

If an event is rescheduled or modified:

Tickets may remain valid
Refunds may not be guaranteed

8. Ticket Usage

8.1 Entry Requirements

You must present a valid ticket (QR code, barcode, or ID)
Entry is subject to venue rules

8.2 Duplicate or Fraudulent Tickets

Only the first scanned ticket will be valid
Duplicate or fraudulent tickets will be denied entry

8.3 Transfer of Tickets

Tickets may or may not be transferable depending on the event

9. User Conduct

You agree not to:

Use the platform for illegal activities
Disrupt events or services
Attempt to hack or misuse the system
Resell tickets unlawfully (scalping where prohibited)

We may suspend or ban users for violations.

10. Organizer Responsibilities

Organizers agree to:

Provide accurate event information
Honor ticket purchases
Comply with laws and regulations
Manage event safety and logistics

Ristar Bookings is not responsible for event execution.

11. Platform Role

Ristar Bookings acts as:

A facilitator between customers and organizers

We are not responsible for:

Event quality
Event cancellations or delays
Organizer misconduct

12. Intellectual Property

All content on the platform (logos, design, code, text) is owned by Ristar Bookings or licensed to us.

You may not:

Copy, reproduce, or distribute content without permission

13. Privacy

Your use of the platform is also governed by our Privacy Policy.

14. Limitation of Liability

To the maximum extent permitted by law:

Ristar Bookings is not liable for:

Losses from event cancellations
Personal injury at events
Financial losses due to ticket issues
Indirect or consequential damages

15. Indemnification

You agree to indemnify Ristar Bookings against:

Claims arising from your misuse of the platform
Violations of these Terms

16. Suspension and Termination

We may:

Suspend or terminate accounts
Remove listings or events
Restrict access without notice

17. Third-Party Services

We may integrate with third-party services (payments, analytics, etc.).

We are not responsible for:

Their performance
Their policies

18. Force Majeure

We are not liable for delays or failures caused by:

Natural disasters
Government actions
Internet outages
Pandemics or emergencies

19. Dispute Resolution

19.1 Governing Law

These Terms are governed by the laws of South Africa.

19.2 Resolution

Disputes should first be resolved through:

Customer support
Mediation

If unresolved, disputes may be taken to court.

20. Changes to Terms

We may update these Terms at any time.

Continued use of the platform means you accept the updated Terms.

21. Contact Information

Ristar Bookings
Email: support@ristarbookings.com
Website: www.ristarbookings.com

22. Prohibited Activities

Users may not:

Use bots or automated systems to purchase tickets
Attempt to bypass platform security
Upload harmful or malicious content

23. Fraud Prevention

We reserve the right to:

Cancel suspicious transactions
Request identity verification
Block accounts involved in fraud

24. Digital Ticketing & QR Codes

Tickets issued via the platform may include:

QR codes or barcodes
Unique identifiers

These are used for:

Entry validation
Fraud prevention

Tampering with tickets is strictly prohibited.

25. Data Usage for Events

Organizers may receive limited attendee data for:

Event management
Entry validation

They must comply with data protection laws.

26. Service Availability

We do not guarantee:

Continuous platform availability
Error-free performance

Maintenance or outages may occur.

27. Entire Agreement

These Terms constitute the entire agreement between you and Ristar Bookings.

28. Severability

If any part of these Terms is invalid, the rest remains enforceable.

29. Waiver

Failure to enforce any provision does not waive our rights.

30. Electronic Communication

By using the platform, you agree to receive communications electronically.